Bounds Green Fresh Flower Guarantee, Returns & Complaints Policy
Our Commitment to Fresh Flowers in Bounds Green
At Bounds Green Florist, we pride ourselves on delivering only the freshest flowers to households and businesses throughout Bounds Green and the surrounding neighborhoods. As your trusted local florist, your satisfaction is our top priority. Every arrangement is carefully selected and crafted to bring joy and vibrancy to your special occasions.
Freshness Window – Our Guarantee to You
We guarantee that every bouquet and floral arrangement dispatched from Bounds Green Florist will remain vibrant and fresh for at least five days from the date of delivery, provided they are cared for as recommended. This promise is a cornerstone of our service to the community, ensuring you always receive flowers at their best.
Damaged-on-Arrival or Wilted Flowers Policy
If your order arrives damaged or the flowers do not meet our freshness promise within the five-day period, please let us know as soon as possible. To help us resolve any issues efficiently, we may request photos of the damaged or wilted items. Prompt communication helps us serve you effectively and maintain the standards our customers expect from a leading Bounds Green florist.
Refund and Replacement Options
Your satisfaction is our utmost priority. If your flowers are damaged on arrival or fail our freshness window, we offer the following options:
- Replacement: We will arrange for a new bouquet or arrangement to be delivered to your or the recipient’s address at the earliest convenience.
- Refund: If a replacement does not meet your needs, we will process a full or partial refund, depending on the nature of the issue.
In all cases, we kindly ask that you notify us within 48 hours of receiving your order so we can resolve your concerns swiftly.
Simple Complaints Process
We strive to address any concerns as quickly and fairly as possible. If you wish to make a complaint regarding your bouquet, delivery experience, or any aspect of our service, please reach out to our customer care team. Include your order number, details of your concern, and photographic evidence if applicable. Our team will investigate thoroughly and respond within two business days with a proposed resolution, such as a replacement or refund.
Trusted Local Service for Households & Businesses
Bounds Green Florist has served the community for years, building long-standing relationships with both households and businesses across Bounds Green. We are dedicated to providing quality, reliability, and peace of mind — every time you order. Thank you for choosing us as your trusted local florist. Should you need any support, rest assured that our team is here to help.
