Online Flower Delivery Terms & Conditions for Bounds Green Florist

Introduction

Welcome to Bounds Green Florist, your trusted online destination for flower delivery in Bounds Green and the surrounding areas. The following Terms & Conditions apply to all transactions made through our website, encompassing your use of our services, placing orders, making payments, deliveries, cancellations, liabilities, and related matters. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. Please ensure you read them carefully before using our services, as they affect your legal rights and responsibilities under UK law.

Applicability

These Terms & Conditions apply to all customers ordering for delivery within Bounds Green and neighbouring areas. By proceeding with your order online, you confirm that you are eligible and accept these conditions as a binding contract between you (the customer) and Bounds Green Florist.

Your Account and Personal Information

When using our online service, you may be required to register an account and provide personal information. You are responsible for maintaining the confidentiality of your account details and for restricting access to your device. It is your responsibility to ensure that all information provided by you is accurate and up to date. We process personal information in accordance with our Privacy Policy and in line with all applicable data protection legislation.

Ordering Process

All orders for flowers or related goods placed via our website are subject to acceptance and availability. Our order process includes the following steps:

• Select products from our online catalogue tailored for delivery in and around Bounds Green.
• Add the desired items to your basket and proceed to the checkout.
• Enter accurate recipient and delivery details, including a valid postcode and contact number for Bounds Green or the specified nearby area.
• Choose your preferred delivery date and time slot, subject to availability.
• Review your order summary before confirming the order.
• Make payment using one of the accepted online payment methods (as listed in the Payments section below).
• Upon successful payment, you will receive an order confirmation by email with the details of your purchase.

All correspondence, order confirmations, and updates will be sent to the email address provided during the checkout process. It is vital that you provide accurate contact information to prevent issues or delays with your delivery.

Orders received are subject to our final acceptance. We reserve the right not to accept your order for any reason, including out-of-stock items, inability to deliver to a particular address in Bounds Green or surrounding areas, or suspected fraudulent activity. If an order is not accepted, any payment received will be refunded in full.

Product Images and Substitutions

The images of flowers and arrangements displayed on our website are for illustrative purposes only. While we strive to recreate arrangements as pictured, due to the seasonal nature of flowers and occasional supply variances, substitutions may be necessary. Any substitutions will be of a similar style, quality, and value. We will always act in the best interests of our customers in such circumstances, upholding the overall presentation and sentiment of your chosen bouquet.

Delivery Services

We offer flower delivery throughout Bounds Green and adjacent areas as indicated during the checkout process. Delivery is subject to the availability of stock, delivery schedules, and weather or transport conditions. We strive to deliver your order within the selected date and time slot. However, delays may occasionally occur due to circumstances beyond our reasonable control. We will make all reasonable efforts to keep you informed of any significant delays.

It is your responsibility to ensure that the delivery address is correct and that someone will be available to receive the flowers. Should delivery prove impossible due to inaccurate delivery details, repeated absence at the address, or inaccessible premises, we reserve the right to charge for re-delivery or return to our store at our discretion.

For timed deliveries (such as weddings or funerals), please contact us as early as possible to discuss your requirements. We will do our utmost to meet your specified time but cannot guarantee an exact delivery time unless previously agreed in writing.

Payment Terms

Full payment is required at the time of ordering. We accept a range of secure online payment methods, including but not limited to major credit and debit cards. Your payment details are processed securely and in accordance with UK data protection laws.

All prices displayed on our website are in Pounds Sterling (£), and payment will be made in this currency. Prices include VAT at the applicable rate unless otherwise stated. Delivery charges may apply as outlined during the order process. We reserve the right to adjust prices at any time; however, the price you pay will be that displayed at the time of your order confirmation, unless there has been an obvious pricing error.

Order Changes and Cancellations

We understand that circumstances can change. If you wish to make a change or cancel your order, you should notify us as soon as possible after placing your order. Since many of our bouquets are prepared fresh to order and may include flowers or products that have been specially ordered, the following conditions apply:

• Cancellations: If you cancel your order more than 24 hours before the scheduled delivery time, a full refund will be provided.
• For cancellations received less than 24 hours before the scheduled delivery, or after the order has been dispatched, we reserve the right to retain up to 100% of the order value to cover costs and losses.
• Cancellations for timed events such as weddings or funerals may be subject to additional terms. Details will be provided at the time of booking.
• Any request for amendments or cancellations must be submitted via our website contact form or using another approved method indicated on our website. Verbal or informal requests may not be actioned if we cannot verify your identity or correspondence details.

If we are unable to fulfil your order due to supply or delivery issues, we will notify you and provide the choice of an alternative product, delivery date, or a full refund.

Returns and Non-Delivery

Flowers and perishable items are not typically eligible for return under UK law unless the product is faulty, damaged on arrival, or significantly not as described. If you believe your order is unsatisfactory, please notify us within 24 hours of delivery. You may be required to provide photographs as evidence.

If your order is returned to us because delivery could not be completed through no fault of our own (e.g., incorrect address, recipient not available), we reserve the right to charge an additional delivery fee to redirect the flowers or to consider the order fulfilled and dispose of the product as appropriate.

Our Liability

Bounds Green Florist endeavours to provide the highest quality goods and reliable delivery service. However, our liability to you in connection with any order is strictly limited to the purchase price of the products ordered. We shall not be liable for indirect losses, loss of profit, or any consequential damages arising from or in connection with any order, whether resulting from late delivery, products lost in transit, or otherwise, except where specifically required by law.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter that we cannot exclude or limit under English law.

We aim to resolve any issues promptly and fairly. Please contact us if you have any complaint or are not satisfied with our service.

Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms & Conditions if such failure or delay is caused by events beyond our reasonable control, such as natural disasters, extreme weather conditions, transport strikes, or other unforeseen circumstances.

Intellectual Property

All content included on our website, including text, images, and product descriptions, remain the intellectual property of Bounds Green Florist. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without our express written consent.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms or any order placed via our website shall be subject to the exclusive jurisdiction of the English courts.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, it will not affect the validity and enforceability of the remaining provisions.

Amendments to Terms & Conditions

We reserve the right to update or revise these Terms & Conditions at any time to ensure ongoing compliance with relevant laws and best business practices. The latest version will be posted on our website and supersedes all previous versions. It is your responsibility to review these terms periodically to stay informed regarding any changes.

Customer Support

For any enquiries regarding your order, deliveries, or these Terms & Conditions, please use the contact form on our website. We are dedicated to customer satisfaction and aim to respond promptly to all queries received from Bounds Green and surrounding areas.

General Information

These Terms & Conditions apply only to retail online flower delivery services offered in Bounds Green and the specified local areas. By placing an order, you confirm you have read and accepted these terms in their entirety. They form the basis of a binding agreement between you and Bounds Green Florist and are designed to clarify the rights and obligations of both parties as part of our commitment to quality, transparency, and excellent customer service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bounds Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bounds Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.